Frequently Asked Questions
Q. What is the best way to reach Four Pet Sake?
A. Call our office at (401) 662-8710 or sending an email to [email protected] are both great ways to contact us. If you want to speak with us right away, please call between the hours of 9am – 7pm and we will be happy to talk to you about how we can help with your custom pet care needs. For any booking requests we prefer email so we can get all the info we need to give you the best service.
*First time clients may use our contact form.
Q. What services do you offer?
A. Private dog walking, cat and other animal visits, in-home overnight sitting, pet bath, home care, taxi service, medication administration, hotel visits, and more. Special requests? No problem. Just let us know! Our visits may include a walk, fresh water, feeding if requested, treats, cleanup of pet accidents, playtime, lots of attention, mail retrieval, plant watering, and trash disposal.
Q. What kind of pets do you care for?
A. We have a wide range of experience with virtually every kind of creature; from dogs and cats, to hamsters and rabbits, iguanas and turtles, to fish and frogs, pigs and various birds. Just let us know if you have a special pet or unusual needs, and we will do our best to exceed your expectations.
Q. What days are you available to take care of my pet?
A. We provide dog walking and pet sitting services seven days a week, 365 days a year.
Q. Why is in-home pet care better than boarding my pet?
A. Dogs and cats may have a good time socializing with other pets, but they do long for the comfort of their own environment with familiar sights, sounds, and smells. Sometimes a pet can suffer from separation anxiety, and have a stressful time in unfamiliar territory. Pet owners may also run the risk exposing their pet(s) to illnesses carried by other owners’ pets at the boarding facility, and/or getting into a fight with a more dominant animal who isn’t as friendly as your pet. There’s just no place like home!
Q. What happens if I have an urgent, last minute, or emergency requested visit? Do you accept those?
A. Yes! We will do everything we can to accommodate the needs of your pet if you are stuck somewhere due to delayed flights, late work meetings, etc. we understand that life happens, and have been known to work with last minute requests of all kinds! However, last minute scheduling may not be available at the exact time your pet needs servicing, but rest assured that we will be there as soon as we can.
*Short Notice fee may apply.
Q. If I book your services but decide that I no longer need them, do I still get charged?
A. For drop in visits, we require that your cancellation request be made before 7am same day to avoid charges. If a same day drop in visit is cancelled after 7am, we will charge for the full amount of the visit. Overnight visits require a 7 day notice for cancellation, and will be cancelled at 50% of total charges if cancelled thereafter. We guarantee visits on a first come first served basis, so booking early is in your best interest! Our sitters may change their personal schedules or family commitments in order to be present for an overnight or drop in appointment; our cancellation fees help to fairly compensate our pet sitters for the time they reserved.
Q. I have never used an overnight pet sitter in my home. Can you tell me how this service works?
A. Our overnights start 8p-9p and end at 7a-8a the next morning. During overnights, we will do everything you would in order to help maintain your animals' routines. If you would like a midday walk or additional time spent with your pet during the day time, we can schedule an additional midday walk accordingly as a drop in visit.
Q. What kind of notice do you need for our pet sitting and overnight reservations?
A. Although Four Pet Sake is known for making last minute arrangements work, it helps to have as much notice as possible in order for us to guarantee our availability for your assigned pet sitter. Make sure to always get a confirmation e-mail back from us that you are booked. Keep in mind the holiday season is always the busiest and our sitters book up very quickly.
Q. Can you administer medication to my animals while I am away?
A. Yes, as long as your pets do not pose a threat to the sitter. When you first contact us, be sure to let us know of your pet's individual medical needs so we can provide you with the proper staff member who is able to administer them. Additional fees may apply for specialized or complex medication routines including injections, IV's or other specialized services outside oral and topical methods.
Q. How do I know how the visit went, and everything that happened with my pets?
A. We will email/text you a detailed status report of the entire experience after each visit. For in-home overnights, we will email/text a detailed report in both the evening and the morning. Pictures and videos will be sent as well.
Q. How is payment handled?
A. We require all monies due prior to services rendered. We accept Cash, Master Card/Visa, Check and Venmo.